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Have questions about your treatment at NTEA? Would you like to know more about our office procedures? We’ve posted the answers here to the questions that we hear most often. Can’t find the answer you’re looking for? Please feel free to give us a call—we’re always ready to assist you.
Do you accept referrals?We welcome referrals from other dentists and from patients who send their family members, neighbors and friends to us. We appreciate your confidence. Do you accept my insurance?Our staff is specially trained and can assist you in filing your insurance, assuring you the maximum insurance reimbursement. Please note, however, that we do not directly participate in any dental insurance plan. That means we will ask you to pay us, and then you receive the reimbursement from your insurance plan directly. Your dental insurance is meant to serve as a financial aid, and will rarely cover the entire dental fee. We have found that most policies cover about 35% to 60% of endodontic services, although the exact amount will vary according to the type of plan purchased by you and/or your employer. Please remember you are fully responsible for all fees charged by this office, regardless of your insurance coverage. What payment options do you provide?We offer a 5% discount for payment by cash or check. We accept major credit cards (Visa, MasterCard, Discover). We also give our patients the option of financing their treatment through Care Credit, a financial services company. You must fill out a short application to apply; if you are accepted, you can pay the costs of your treatment over 6 months without incurring an interest charge. How do you ensure my safety during treatment?For your safety and peace of mind, our office maintains a strict operating protocol. NTEA exceeds the highest standards of infection control advocated by OSHA, the Centers for Disease Control and the American Dental Association. We use the latest barrier techniques and autoclave sterilization to eliminate any risk of cross-contamination. Each member of our staff is certified in CPR. Additionally, our doctors and staff attend numerous continuing education courses each year. Our office is equipped with state of the art patient monitoring equipment. We are also one of the few dental offices equipped with an AED (Automatic Electronic Defibrillator). What do I do if I have an emergency?Our office phone is answered at all times. If you have an endodontic emergency after normal office hours, please call 972-596-9400. Follow the instructions provided in the message. We’ll return your call as soon as possible. After hours and weekend office visits are strictly limited to emergency care only. Emergency care is designed to alleviate acute discomfort. My child has had an accident and knocked out a tooth. What should I do?If the tooth is clean, replant it in its socket if at all possible. If the tooth is not clean—if it has debris on it, for example—rinse if off with milk and try to replant it. If you are unable to replant the tooth, store it in a container of milk (not yogurt). Call your dentist and get in to see him/her as soon as possible; the quicker, the better. What makes your practice different from any other I could visit?We are one of the very few dental practices where each doctor works on only one patient at a time. You’ll find a very relaxed atmosphere in our office, and we take a lot of time to ensure that we’re communicating effectively with you. At the same time, we’re very high tech and cutting edge, so you may see some exciting procedures that you don’t find elsewhere. We also make an effort to keep in close contact with your referring doctor or dentist. We know your time is valuable, so we work hard to coordinate your visits to our office and to theirs. We place an exceptionally high priority on mastering the art of endodontics through continuing education. We are not only educators but we are also students of the field of endodontics. I really do not like visiting the dentist. Is there anything you can do to help me relax?We understand that many patients feel nervous when they hear the words “root canal” or endodontic therapy. But you’ll be glad to know that today’s dental techniques have made this treatment more comfortable than it ever was before. We can provide some medications to help you relax during your treatment. We also offer both oral and IV sedation (with a dental anesthesiologist present) and nitrous oxide. If you’re stressed about your visit, please let us know. We’ll do everything possible to help you feel comfortable. |
